Frequently Asked Questions

Q: What is your return policy for cosmetics products?
A: You can see our full returns policy on this page: Refund & Return Policy

Q: Are your cosmetics products cruelty-free?
A: All of our products are cruelty-free and animal-friendly products.
Q: Can I find vegan cosmetics in your product lineup?
A: All of our products are vegan friendly.

Q: How can I contact your customer support for inquiries or issues?
A: You can email us on or alternatively call us on +44 207 046 9620 between 9am and 5pm UK time.

Q: What payment methods do you accept?
A: We accept Shopify Pay, Apple Pay, Klarna and all major payment methods and Klarna. You can find further details here: Payment Policy

Q: What is the shipping cost and delivery time for cosmetics orders?
A: We offer a range of shipping options. You can find the full details here: [Insert]

Q: Do you offer international shipping?
A: Yes we do. You can find details here: Shipping Policy

Q: What is your returns policy?
A: You can find our returns policy by clicking here: Refund & Return Policy

Q: What is the shelf life of your cosmetics products?
A: We suggest using your product within 6 months of opening it

Q: How can I subscribe to your newsletter?
A: You can add your email at the bottom right of any page of our website. Once submitted you will receive an email where you can confirm you want to receive marketing material. We send out special offers for our subscribers.

Q: Are your cosmetics products safe for sensitive skin?
A: Our different range of mascaras are suitable to use for people with sensitive skin and eyes

Q: How can I track my cosmetics order once it's shipped?
A: You will receive an email with your tracking number once the item is shipped.

Q: What is your commitment to sustainability and eco-friendly packaging?
A: We take our commitment to the environment seriously and hence we use Forest Stewardship Certified (FSC) paper for all of our product packaging. FSC paper comes from reclaimed materials. The FSC certification is considered the gold standard designation for wood harvested from forests that are responsibly managed, socially beneficial to workers and local people, environmentally conscious for biodiversity and ecosystems, and economically viable.